Legal & Privacy

These Terms of Service ("Terms") govern your use of the ModelWatch platform and services provided by ModelWatch Inc., a company registered in California, USA.

By accessing or using ModelWatch, you agree to be bound by these Terms. If you do not agree, you may not use the platform.

1. Service Description

ModelWatch provides ML model monitoring services including drift detection, performance monitoring, bias tracking, and retraining automation. The platform is provided "as is" and ModelWatch Inc. makes no guarantees regarding uptime or availability beyond what is specified in your service agreement.

2. Account Responsibilities

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify ModelWatch Inc. immediately of any unauthorized use.

3. Data & Model Information

You retain ownership of all model predictions, feature data, and monitoring configurations you submit to ModelWatch. ModelWatch Inc. processes this data solely to provide the monitoring services described in your plan.

4. Acceptable Use

You agree not to use ModelWatch to monitor models that violate applicable laws, infringe on intellectual property rights, or process data without proper authorization.

5. Limitation of Liability

ModelWatch Inc. shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to model failures, missed alerts, or data loss.

ModelWatch Inc. is committed to protecting your privacy. This policy describes how we collect, use, and safeguard your information when you use ModelWatch.

Information We Collect

We collect account information (name, email, company), model prediction data and feature data you submit for monitoring, usage analytics, and technical logs necessary to operate the platform.

How We Use Your Data

Your data is used to provide monitoring services, generate drift and performance alerts, improve our detection algorithms, and communicate with you about your account. We do not sell your data to third parties.

Data Retention

Monitoring data is retained according to your plan's retention period (7 days for Starter, 90 days for Team, unlimited for Enterprise). Account data is retained for the duration of your account plus 30 days after deletion.

Data Protection Officer

For privacy inquiries, contact our DPO at privacy@modelwatch.pro.

Jurisdiction

These policies are governed by the laws of California, USA. Any disputes shall be resolved in the courts of California, USA.